Merchant terms
These terms describe the current service. Contact info@weconfirm.rw for a written subscription offer before paying.
What the service provides
WeConfirm announces operator payment SMS on your Android shop phone and helps check WooCommerce payment claims against those messages. Customers pay your wallet directly. WeConfirm does not hold or transfer those payments and does not need your wallet PIN.
Trial and renewal
New accounts receive a 14 day trial. The current subscription price and access period appear in your account and on the pricing page. Renewals are confirmed manually after payment. The offer must state the subscription amount in RWF, access period, included stores and phones, payment recipient, renewal date and applicable refund and cancellation terms before you pay. Submit renewal requests through your account. Support remains available at info@weconfirm.rw. Automatic subscription charges are not enabled. No additional WeConfirm fee is charged per shop transaction. Operator charges may still apply.
Access expiry and cancellation
Store verification has a seven day grace period after access expires, unless the account is paused or cancelled. The local soundbox and saved phone records remain available. Contact support to stop renewing, request account closure or discuss a refund under your written offer and applicable rights. Cancelling access does not automatically erase shop orders, device backups or all service records.
Payment results
A verified result can automatically mark an order paid in WooCommerce. An unclear result stays for review. Keep original operator messages and investigate unusual results before fulfilment. SMS delays, altered messages, phone settings, lost connectivity and operator format changes can affect checks. The service does not guarantee that every submitted claim will be correct.
Keeping your store ready
Install supported releases, use the receiving SIM and wallet assignment, keep the phone powered and connected for online checks, and protect account and store credentials. Run the independent WordPress and Action Scheduler queues and proof cleanup every minute. Check failures and keep store backups subject to an appropriate retention policy.
Customer information
Provide your customers with your store privacy policy and only submit evidence needed for payment verification. WeConfirm processes submitted proof to perform the requested check and maintains receipt claims to prevent reuse. Cloudflare provides hosting and relay infrastructure, which may process information outside Rwanda. The privacy notice explains current data handling and retention. Contact us for a merchant data processing agreement and international processing details before connecting a store where these are required.
Support and availability
Support is available at info@weconfirm.rw. Include the store or order reference and a description of the problem. Do not send passwords or wallet PINs. No guaranteed response time or enterprise availability commitment is currently offered. Any separate service commitment must be agreed in writing.
Changes and applicable rights
Changes will be dated on this page. A written offer sets the commercial details for your subscription. These terms do not remove rights that apply by law. If the offer or service scope is unclear, contact us before paying.